Terms & Conditions

ScribeCount Websites is a provider of customized websites primarily servicing the Indie Author community. To conduct business with ScribeCount Websites will require you to read and adhere to the following Terms of Service.

Terms & Conditions

The use of this Website and/or our services constitutes your agreement to the following terms and conditions. If you do not agree with any of these terms and conditions you will be unable to use this Website or Our services.
If you are under the legal age of consent for your respective district then you are not allowed to access or use this Website or Our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise. By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and ScribeCount Websites.

DEFINITION OF TERMS:

  • Website means all online content on your ScribeCount Websites produced website pages.
  • “Customer,”  “You”, and “Yours” means and refers to you and/ or any other person submitting an order to ScribeCount Websites on your behalf.
  • “Company,”  “We”, and “Our” means and refers to ScribeCount Websites, a company registered under the laws of the State of Florida.
  • “Product or Services” means and refers to all services and products provided by ScribeCount Websites to customers in accordance with his/ her order.
  • “Order” means an order via electronic correspondence made by a customer to purchase services or products provided by ScribeCount Websites. Orders are confirmed by completion and customer approval of the worksheet, and via down payments made via check, credit card, or PayPal transfer.

OUR SERVICES:

It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by the ScribeCount Websites Policy. It is your obligation to read these Terms and Conditions before submitting any Order and/ or payment to this Website.

THE PRODUCT:

The product consists of the content, features, and added services described in the customer's chosen package. No work will commence until the service-provided worksheet is filled out in full, and the customer has signed off on their chosen theme, store, and general appearance. Once those decisions have been finalized and the proper document(s) have been signed, 50% of the fee will be required before work can begin.

RETURNS:

  • We do not accept any returns on fulfilled orders due to the nature of the products we produce.
  • If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers as their satisfaction is the most important thing to us.
  • If the fulfilled product does not meet the requirements, as specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.

REVISIONS:

  • While each website is unique they all are subject to the following revision policy, per the service description of each package. We provide revisions within 5 to 30 days of the order going into the Waiting for Customer Approval status in our Order Management Platform. The revision period will depend on the requested revision and the package ordered.
  • Revisions come into play during production and at the end of the order process, once the product has been presented for review and the status has updated toWaiting for Customer Approval. At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met on the entire product.
  • Once the revision process has been completed and the approved website is made public any further revisions become the sole property of the customer/recipient. The customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and made public. ScribeCount Websites will not be responsible for any content changed or posted beyond the date of publication to the World Wide Web.

REFUND POLICY:

  • We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their needs.
  • Our team will always work with the customer to resolve any issues to the best of our ability.
  • Circumstances in which a refund may be provided include, but are not limited to, should there be exceptional reason, orders which have not yet been allocated and/or started at the time of the refund request.
  • Refunds, if processed, take between 30 to 90 days to reflect on the customer’s end. A processing fee of USD $250 or 5% of the order amount (whichever is higher) will be charged in all cases. The confirmation of approval for the refund request will be provided by the support team and can only be made through the original payment method used at the placement of the order. You will also receive a notification of a refund via the email used at the original time of checkout.
  • We offer refunds only in special cases and specified conditions, detailed as under:

CHANGE OF MIND:

  • Prior to Project Initiation: The customer is entitled to 100% refund before our developers and graphic artists start working on the project. If (for any reason) you change your mind and decide to discontinue your project with us after placing your order, you can ask for a refund within 24 hours of placing your order.
  • After Project Progress: All refund claims made after the project has been initiated and at least one round of revision is availed by the Client, we may provide a partial refund owing to the need to fairly compensate our internal team.

INCOMPETENT DELIVERY:

Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under;
  • If it does not comply with project requirements (as requested/ documented by the customer).
  • We are committed to providing our customers with 100% satisfaction and offer a reasonable number of revisions to ensure that the delivered product meets expectations, is fully functional, and delivers each feature as requested.
  • Text, Fonts, Images, Icons, and Logo’s may be altered to fit website parameters/limitations. All efforts will be made to preserve the original representation where possible. We endeavor to present your existing content as close to its original presentation as possible to ensure complete satisfaction.

LATE DELIVERY:

  • “We believe in On Time Delivery” but if, for any reason, we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.
  • No work will be started on any order until the customer has completed the provided worksheet and agreed on a theme and store for their website. A delivery date will be assigned.

REFUND TIME FRAME:

  • Refunds must be claimed within 10 days of first submission/order delivery subject to no revisions availed. Refunds claimed after the set time frame will not be entertained.
  • All customers must note the deadline for claiming a refund at the time of placing an order.

CASES WHERE REFUND WILL NOT BE ISSUED:

  • Failure by the client to establish and maintain a working hosting account.
  • Should internet access be interrupted by an act of god such as but not excluding a hurricane, sustained power outage, loss of communication, loss of cloud access, etc. Extensions to the delivery date will reflect the duration of the interruption.
  • In case of late delivery due to some minor technical errors, such as grammatical, typing, link failure, missing references, etc., refunds will not be processed.
  • ScribeCount Websites will not be responsible for any delay from the client’s end.

MODIFICATIONS TO THE SERVICE AND PRICES:

  • Prices and discounts for our services are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.