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Privacy Policy

Last updated: May 25th, 2024

This Privacy Policy describes ScribeCount policies and procedures on the collection, use, and disclosure of your Personally Identifiable Information (PII) when you use the service and tells you about your privacy rights and how the law protects you. We use your personal data to both provide and improve the service. By using ScribeCount, you agree to the collection and use of certain information in accordance with this Privacy Policy. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information.

Collecting and Using Your Personal Data

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Types of Data Collected

Personal Data

While using our service, ScribeCount may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Your Email address
  • Your first name and last name
  • Your Usage Data
  • Any Third-Party account information that you chose to share

Usage Data

Usage Data is collected automatically when using ScribeCount.

Usage Data may include information such as your service’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages, tools, and features of ScribeCount that you visit, the time and date of your visit, the time spent on those pages, as well as unique device identifiers and other diagnostic data.

When you access ScribeCount by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and other device identifiers and diagnostic data unique to your device. ScribeCount may also collect information that your browser sends to us whenever you visit our service or when you access the service by or through a mobile device. We collect this information when you subscribe to the service, opt-in to our newsletter, communicate with us via email or live chat, respond to any surveys, polls, or marketing communications, and utilize certain features of the website.

Use of Your Personal Data

ScribeCount uses Personal Data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service.
  • To manage your account: to manage your registration as a user of ScribeCount. The Personal Data you provide can give you access to different functionalities of ScribeCount that are available to you as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking, of the purchase contract for the products, items, or services you have purchased or of any other contract with us made through ScribeCount.
  • To contact you: To contact you by email, Short Messaging Service, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To attend and manage your requests to us.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our service (Security), for payment processing (Stripe/PayPal), or to contact you (Email Services).
  • For Business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • With Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With other users: when you share personal information or otherwise interact in the public areas (Social Media pages and/or chat rooms, replies to polls and surveys, etc) of the website with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you, and view your profile.

Retention of Your Personal Data

ScribeCount will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

ScribeCount will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of ScribeCount, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary, including encryption, to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Regarding Encryption

Authentication/Authorization

ScribeCount is utilizing Microsoft Azure Active Directory B2C service for Authentication. Azure Active Directory (Azure AD) is the largest single enterprise cloud identity provider in the world with over 14.2 million organizations hosting over 1 billion identities. Using the same infrastructure for ScribeCount provides both the service and our subscribers with security features such as protection of our subscribers’ identities, additional security layers (MFA), protection of our application frontends from brute force, and other attack vectors, as well as a 99.9% availability SLA. Additionally, the platform guarantees data residency and has all the built-in functionality ScribeCount requires to make your website and apps compliant with the General Data Population Regulation (GDPR).

All the user data including credentials, names, and emails are stored in a Microsoft Active Directory. ScribeCount uses Azure AD B2C as an identity management service and uses industry-standard OpenID Connect and OAuth 2 for authentication and authorization.

The Microsoft Azure Active Directory B2C Privacy Policy can be viewed at https://azure.microsoft.com/en-us/

Data transfer and Storage

Each subscriber’s personal information, sales, and payment data, is stored in Microsoft’s Azure Cloud service. All sales and payment data are encrypted using 256-bit AES encryption, one of the strongest block ciphers available, and is FIPS 140-2 compliant. Azure Storage encryption is similar to BitLocker encryption on Windows. Storage services are isolated from the internet through a private network which only the ScribeCount API has access to.

Disclosure of Your Personal Data

Business Transactions

Should ScribeCount ever be involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, ScribeCount may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

ScribeCount may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the ScribeCount.
  • Protect the personal safety of Users of the Service or the public.
  • Protect against legal liability.

Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to your Personal Data only to perform their tasks on ScribeCount’s behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Microsoft Clarity

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement Microsoft has more details.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Email Marketing

ScribeCount may use your personal data to contact you with newsletters, marketing, or promotional materials, inform you of updates to the website or changes to ScribeCount policies, and other information that may be of interest to you. You may opt-out of some of these communications from us by following the unsubscribe link, making changes to your account settings, or by following the instructions provided in any email we send. You may also contact us directly via the “Contact Us” link on our webpage. ScribeCount does require a valid email address for billing and account management purposes. We may use Email Marketing Service Providers to manage and send emails to you.

ScribeCount utilizes SendGrid for email. Their Privacy Policy can be viewed at https://www.twilio.com/en-us/legal/privacy?

Payments

ScribeCount provides paid products and/or services within the service. To do so we have partnered with third-party service providers for payment processing. ScribeCount does not collect or store your payment card details itself. That information is provided directly to Stripe/PayPal, whose use of your personal information is governed by their Privacy Policy. Both companies adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Facebook Fan Page

Data Controller for the Facebook Fan Page

ScribeCount is the Data Controller of your Personal Data collected while using FaceBook. As operator of the Facebook Fan Page https://www.facebook.com/ScribeCount, the Company and the operator of the social network Facebook are Joint Controllers.

ScribeCount has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php

Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal Data or contact Facebook online, or by mail:

Facebook, Inc.
ATTN, Privacy Operations
1601 Willow Road
Menlo Park, CA 94025, United States.

Facebook Insights

We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about our users. For this purpose, Facebook places a Cookie on the device of the user visiting our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period. Facebook receives, records, and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/full_data_use_policy

CCPA Privacy

Your Rights under the California Consumer Privacy Act (CCPA)

Under this Privacy Policy, and by law if you are a resident of California, you have the following rights:

  • The right to notice. You must be properly notified which categories of personal data are being collected and the purposes for which the personal data is being used.
  • The right to access / the right to request. The CCPA permits you to request and obtain from ScribeCount information regarding the disclosure of your personal data that has been collected in the past 12 months by ScribeCount or its subsidiaries to a third party for the third party’s direct marketing purposes.
  • The right to say no to the sale of Personal Data. You also have the right to ask ScribeCount not to sell your personal data to third parties. You can submit such a request by visiting the “Contact Us” section of our web page.
  • The right to know about your Personal Data. You have the right to request and obtain from ScribeCount information regarding the disclosure of the following:
    • The categories of personal data collected.
    • The sources from which the personal data was collected.
    • The business or commercial purpose for collecting or selling the personal data.
    • Categories of third parties with whom ScribeCount shared personal data.
    • The specific pieces of personal data ScribeCount collected about you.
  • The right to delete Personal Data. You also have the right to request the deletion of your personal data that has been collected in the past 12 months.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of your consumer’s rights, including by:
    • Denying goods or services to you
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to you
    • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

In order to exercise any of your rights under the CCPA, and if you are a California resident, you can email us using the Contact Us section of the web page. ScribeCount will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Do Not Sell My Personal Information

ScribeCount does not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by the CCPA law. If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt-out is specific to the browser you use. You may need to opt-out of every browser that you use.

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

  • From Our “Cookie Consent” notice banner
  • Or from Our “CCPA Opt-out” notice banner
  • Or from Our “Do Not Sell My Personal Information” notice banner
  • Or from Our “Do Not Sell My Personal Information” link

The opt-out will place a cookie on your computer that is unique to the browser you use to opt-out. If you change browsers or delete the cookies saved by your browser, you will need to opt-out again.

Mobile Devices

Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:

  • “Opt-out of Interest-Based Ads” or “Opt-out of Ads Personalization” on Android devices
  • “Limit Ad Tracking” on iOS devices

You can also stop the collection of location information from your mobile device by changing the preferences on your mobile device.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

ScribeCount does not respond to Do Not Track signals.

However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes. If you’d like to request more information under the California Shine the Light law, and if you are a California resident, you can contact ScribeCount using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted. To request removal of such data, and if you are a California resident, you can contact ScribeCount using the contact information provided below, and include the email address associated with your account. Be aware that your request does not guarantee the complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by ScribeCount. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

ScribeCount may update our Privacy Policy from time to time. We will notify our subscribers of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our webpage, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

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