Terms of Service

1. Acceptance of Terms

This Terms of Service Agreement (this "Agreement" or "TOS") is a legally binding agreement governing the relationship between ScribeCount LLC, a Florida limited liability company ("ScribeCount," "we," "us," or "our"), and any individual or entity ("you," "your," or "Subscriber") who accesses or uses the ScribeCount platform, including all features, tools, integrations, and services offered through www.scribecount.com and portal.scribecount.com (collectively, the "Platform").

By accessing or using the Platform, you represent that you have read, understood, and agree to be bound by this Agreement. You represent and warrant that you are at least 18 years of age; that you have the legal capacity and authority to enter into this Agreement; and that your use of the Platform complies with all applicable laws and regulations in your jurisdiction.

Your access to and use of the Platform is also conditioned on your acceptance of and compliance with the ScribeCount Privacy Policy, which is incorporated into this Agreement by reference.

2. Description of the Platform

ScribeCount provides a cloud-based author operating system that includes:

Currently Available Features

• Sales analytics and reporting — aggregation and visualization of sales data from connected retail publishing platforms;
• Advertising analytics — tracking and reporting of advertising performance across connected ad platforms;
• Royalty and revenue reporting — calculation and presentation of royalty income, expenses, and profitability metrics;
• ScribeCount Email — an integrated email marketing platform enabling Authors to build subscriber lists, create and send campaigns, configure automated flows, and manage reader relationships;
• Store integrations — connections to Author-operated direct sales stores including Shopify and WooCommerce.

Planned Features

The following features are under development and not yet available: ScribeCount Intelligence (AI-powered market analytics); AuthorVault (rights management and contract organization); PromoFLOW (promotional campaign planning and automation); ScribeCount Industry Reports; additional platform integrations; social media integrations.

ScribeCount reserves the right to modify, add, or discontinue any feature or service at any time, with reasonable notice to Subscribers where such change materially affects existing functionality.

3. User Accounts

When you create an account, you must provide accurate, complete, and current information. Failure to maintain accurate account information may result in suspension or termination of your account.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to: maintain the confidentiality of your password; notify ScribeCount immediately at support@scribecount.com upon becoming aware of any unauthorized access; and ensure that you log out at the end of each session when using a shared device.

For third-party platform connections, you represent and warrant that you have the authority to connect any third-party account, that your connection complies with the terms of service of those third-party platforms, and that you will promptly revoke and renew any compromised credentials. ScribeCount's access to connected third-party platforms is read-only unless otherwise explicitly stated.

4. Subscriptions and Billing

Subscription requirement. Access to the Platform requires a paid subscription. Subscription tiers, features, and pricing are described at scribecount.com/pricing.

Subscription period and renewal. Subscriptions are billed on a recurring monthly basis. At the end of each billing period, your subscription will automatically renew under the same terms unless you cancel prior to the renewal date.

Billing information. You must provide accurate and complete billing information. By providing payment information, you authorize ScribeCount and its payment processors to charge the applicable subscription fees on a recurring basis. If automatic billing fails, ScribeCount will issue an invoice requiring manual payment; failure to pay may result in suspension of Platform access.

Fee changes. ScribeCount may modify subscription fees at any time with reasonable prior notice before the start of the next billing period. Continued use after a fee change takes effect constitutes acceptance of the new fees.

Refunds. Paid subscription fees are non-refundable except where required by applicable law. To submit a refund request, contact support@scribecount.com.

Free trial. ScribeCount may offer a 14-day free trial. No billing information is required to begin. ScribeCount reserves the right to modify or cancel any free trial offer at any time.

5. ScribeCount Email — Specific Terms

Acceptable use. By using ScribeCount Email, you agree to send emails only to individuals who have provided their prior express consent to receive communications from you. You represent and warrant that: every subscriber has opted in through a lawful, documented consent mechanism; you have not purchased, rented, or scraped email addresses; you will honor all unsubscribe requests promptly; all emails include accurate sender identification, a functional unsubscribe mechanism, and your physical mailing address.

Prohibited content. You may not use ScribeCount Email to send emails containing: unlawful, defamatory, discriminatory, harassing, or obscene content; malware, viruses, phishing links, or deceptive content; misleading subject lines or sender identification; or bulk commercial solicitation unrelated to your author business.

Subscriber list requirements. You are solely responsible for the legality, accuracy, and quality of your subscriber lists. By importing subscribers, you represent that each has provided express consent in compliance with applicable law, including GDPR, CASL, and CAN-SPAM.

Author as data controller. You are the data controller for your subscribers' personal data and ScribeCount is the data processor. You are solely responsible for ensuring a lawful basis for all data processing activities, providing required privacy notices, responding to data subject rights requests, and complying with all applicable data protection laws.

Deliverability and platform integrity. ScribeCount may suspend sending privileges for any account whose spam complaint rate exceeds 0.1% on a sustained basis or whose hard bounce rate exceeds 5% on a sustained basis. ScribeCount will provide reasonable notice before suspending sending privileges where possible.

6. Content and Intellectual Property

You retain ownership of all content you create, upload, or transmit through the Platform ("Your Content"). By using the Platform, you grant ScribeCount a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely as necessary to provide the Platform services to you.

You may not post, upload, or transmit content that is unlawful, infringes intellectual property rights, violates privacy rights, contains malware, constitutes spam, or contains false or misleading information.

The Platform, excluding Your Content, is the exclusive property of ScribeCount LLC and its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.

7. Third-Party Integrations and Services

The Platform integrates with third-party publishing platforms, retail stores, advertising networks, payment processors, email delivery providers, and other services. Your use of third-party services is governed by the terms and privacy policies of those services, which are independent of this Agreement. ScribeCount is not responsible for the availability, accuracy, or content of any third-party service.

All payment transactions are processed by third-party payment processors. ScribeCount does not store payment card numbers, bank account details, or other sensitive financial credentials.

8. Acceptable Use Policy

You agree not to use the Platform to: violate any applicable law or third-party right; interfere with or disrupt the integrity or availability of the Platform; attempt to gain unauthorized access to any portion of the Platform; transmit spam or mass commercial solicitations; reverse engineer or decompile any portion of the Platform; use automated tools to extract data without ScribeCount's prior written consent; resell or sublicense Platform access without ScribeCount's prior written consent; or use ScribeCount Email to send email to lists obtained without the express consent of the individuals.

9. Termination and Suspension

Termination by Subscriber. You may cancel your subscription and terminate this Agreement at any time via your account settings or by contacting support@scribecount.com. Upon termination, your access continues until the end of your current paid subscription period. No refund will be issued for the remaining portion.

Termination or suspension by ScribeCount. ScribeCount may suspend or terminate your access immediately and without prior notice if you breach this Agreement, use ScribeCount Email in violation of applicable email marketing laws, exceed deliverability thresholds specified in Section 5, engage in fraudulent activity, or if required by applicable law.

Effect of termination. Upon termination, your right to access and use the Platform ceases. ScribeCount will retain your data for the period specified in the Privacy Policy. You may request export of your data before termination by contacting support@scribecount.com.

10. Privacy and Data Protection

ScribeCount's collection, use, and processing of personal data is governed by the Privacy Policy, incorporated into this Agreement by reference. Authors using ScribeCount Email to collect and process subscriber personal data are the data controllers for that data. A Data Processing Agreement (DPA) is available to Authors upon request at privacy@scribecount.com.

11. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCRIBECOUNT EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SCRIBECOUNT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SCRIBECOUNT DOES NOT WARRANT THAT EMAIL CAMPAIGNS SENT THROUGH SCRIBECOUNT EMAIL WILL BE DELIVERED TO OR OPENED BY RECIPIENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCRIBECOUNT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE PLATFORM. SCRIBECOUNT'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO SCRIBECOUNT IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100.00).

Sales, royalty, and performance data displayed within the Platform is aggregated from third-party platforms. ScribeCount uses verification procedures to improve data accuracy but cannot guarantee that data is complete, accurate, or current. Users should verify important financial data directly with the relevant platform.

12. Indemnification

You agree to indemnify, defend, and hold harmless ScribeCount and its officers, directors, employees, agents, licensors, and service providers from and against all claims, liabilities, damages, losses, costs, and fees (including reasonable attorneys' fees) arising out of or relating to: your violation of this Agreement or any applicable law; Your Content; your use of ScribeCount Email, including any claim arising from your failure to comply with applicable email marketing laws or your subscriber list practices; your unauthorized use of any third-party platform credentials; or your breach of any representation or warranty made in this Agreement.

13. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting ScribeCount at legal@scribecount.com. If the dispute is not resolved within 30 days, either party may proceed to formal dispute resolution.

Any dispute not resolved informally shall be resolved exclusively in the state or federal courts located in Broward County, Florida. You consent to the personal jurisdiction of such courts.

Nothing in this Agreement limits your rights under the mandatory consumer protection laws of your country of residence where those rights cannot be excluded by contract.

14. General Provisions

Entire agreement. This Agreement, together with the Privacy Policy and any other policies incorporated by reference, constitutes the entire agreement between you and ScribeCount with respect to the Platform.

Amendments. ScribeCount may modify this Agreement at any time. We will provide at least 30 days' notice of material changes. Continued use after the effective date constitutes acceptance.

Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

Waiver. Failure to enforce any provision will not constitute a waiver of the right to enforce it in the future.

Assignment. You may not assign this Agreement without ScribeCount's prior written consent. ScribeCount may assign this Agreement without restriction.

Force majeure. ScribeCount shall not be liable for any delay or failure caused by circumstances beyond its reasonable control.

15. Contact Information

General support	support@scribecount.com
Legal and compliance	legal@scribecount.com
Privacy	privacy@scribecount.com
Mailing address	248 Nokomis Ave S, Venice, FL 34285
Legal entity	ScribeCount LLC, a Florida limited liability company

This Terms of Service Agreement was last updated on May 1, 2026.